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Payment, Refund and Cancellation Policy
This policy sets out to ensure fairness and clarity for all clients, supporting service sustainability. Sessions are reserved specifically for you, and understanding our terms helps maintain the therapeutic relationship.
Effective Date: 02/01/2026
Last Updated: 04/03/2026
Pay-as-you-go (PAYG) Sessions
  • A non-refundable 50% holding fee by bank transfer or payment link via email will secure your booking.
  • Your initial booking request will be reserved temporarily with payment instructions provided by email, outlining next steps and a payment time limit to avoid your preferred timeslot from being released.
  • A remaining balance is due 48 hours prior to the session, unless your booking is made within 48 hours of the session start time then your balance will be paid in full.
  • Late cancellations or missed sessions count as a used session. Future bookings are confirmed once any outstanding fees are settled.
  • The remaining 50% balance is refundable if your session is cancelled with at least 48 hours' written notice to info@mettletherapy.co.uk.
  • Balances are not rolled over or credited toward future sessions.
Subscriptions
Subscriptions offer consistent, predictable support at a reduced rate per session. Fees are collected monthly in advance by Direct Debit via GoCardless. Session dates and times are agreed and confirmed by email.
  • Missed sessions may be used within 14 days of the original appointment, subject to availability.
  • After 14 days, unused sessions expire and are non-refundable.
  • Late cancellations or missed sessions still count as a used subscription session, as the time has been reserved for you.
General Terms
VAT exempt invoices are available on request. Sessions will only commence once full payment has been received. You remain in control of your Direct Debit at all times for subscriptions and are protected by the Direct Debit Guarantee.

Alternative Payment Instructions:
Business name: Mettle Counselling and Psychotherapy
Sort code: 04-03-33
Account number: 32135604
Contact
If you have any questions about this, please email: info@mettletherapy.co.uk.
By engaging in counselling services, you acknowledge that this information has been provided and that you have accepted these terms.
Professional Standards
Practice adheres to the NCPS Code of Ethical Practice and professional standards
Find Mettle On
Mettle offers professional counselling and therapy for men in Southport and online across the UK. Helping men manage stress, anxiety, relationships and life pressures in a private and non-judgmental setting.
Information
Availability
Bookings and free consultations are available Tuesday through Sunday by arrangement. Free support is made available each Monday.
Professional counselling for men in Southport with private in-person sessions locally and online counselling across the UK.
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